Director, Omnichannel Innovation & Product, HP Inc
Herriot is a seasoned eCommerce leader with more than twenty years’ experience covering a variety of global, regional and country level roles. Herriot is on a mission to transform the HP customer experience by driving the charter of Omnichannel Innovation, Experimentation and eCommerce Product Management. “The control is in the hands of every customer, it's C2B, not B2C. It’s about becoming personal with each of our customers. It’s about pre-empting our customer’s needs, developing a relationship based upon trust, and building loyalty over time. It’s about experimentation; doubling down wherever we see customer delight and evangelise best practices across all markets, this is Innovation Roulette and if your organisation hits this right, you get to create the future.”
※ プロフィールの引用元は「Adobe Summit 2022」になります。
※ 登壇者情報には同姓同名も含まれている場合があります。
※ 詳細は以下の一覧をご確認ください。
Personalized Commerce for Digital Business
Being prepared for the possible is no longer optional. Customer loyalty, personal and scalable shopping, and buying experiences across the digital and physical is the best way to lay the foundation of success. Learn how Adobe Commerce helps businesses deliver experiences that convert and keep customers coming back.
