HerriotStobo氏

Herriot is a seasoned eCommerce leader with more than twenty years’ experience covering a variety of global, regional and country level roles. Herriot is on a mission to transform the HP customer experience by driving the charter of Omnichannel Innovation, Experimentation and eCommerce Product Management. “The control is in the hands of every customer, it's C2B, not B2C. It’s about becoming personal with each of our customers. It’s about pre-empting our customer’s needs, developing a relationship based upon trust, and building loyalty over time. It’s about experimentation; doubling down wherever we see customer delight and evangelise best practices across all markets, this is Innovation Roulette and if your organisation hits this right, you get to create the future.”